Privacy Policy
This policy describes how Petal Prism (\"Prism\", \"we\", or \"us\") collects, uses, and safeguards information when you interact with our services. By using Prism you agree to the practices outlined below.
Information We Collect
We only collect the minimum data required to operate Prism, respond to your requests, and keep your workspace secure.
- Account details such as your name, email address, role, and authentication identifiers.
- Usage information about how your team interacts with dashboards, automations, and reports.
- Content you choose to upload or sync with Prism (for example KPIs, notes, or attachments).
- Support interactions, feedback, and device metadata collected through optional diagnostics.
How We Use Data
Customer information is processed to provide and improve the service, analyze reliability, and personalize the product experience.
- Operate core features like authentication, collaboration, and AI-powered summaries.
- Provide proactive support, security notifications, and administrative alerts.
- Analyze aggregated product performance so we can prioritize the roadmap and measure adoption.
- Comply with legal obligations and enforce our agreements when misuse is detected.
Data Sharing & Processors
We do not sell personal data. Limited information is shared only with vetted sub-processors that help us host infrastructure, send emails, and measure product health.
- Vendors receive only the data required to deliver their contracted service and must comply with strong confidentiality obligations.
- We may disclose information when required by law, to protect the safety of users, or to prevent fraudulent activity.
- If ownership of Prism changes, we will notify you before data is transferred or becomes subject to a different policy.
Security & Retention
All workspaces are protected with encryption in transit and at rest, role-based access controls, and continuous monitoring.
- Administrative access is restricted to trained personnel and logged for auditability.
- Backups are retained on a rolling schedule so we can recover from incidents without keeping data longer than necessary.
- You can request deletion of personal data or an export of workspace records at any time by contacting our team.
Your Choices
You have control over how Prism communicates with you and what information is stored in your workspace.
- Update or delete profile information from the account settings page.
- Adjust notification preferences or opt out of marketing emails via the link in each message.
- Request access, correction, or deletion of personal data by emailing privacy@petal.com.
Questions?
If you have any questions about this Privacy Policy or would like to exercise your data rights, contact us at privacy@petal.com. We will respond within 30 days.
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