For customer service teams and managers
Your Workflow, Your Rules.
Reporting Simplified.
Build dynamic, custom-template reporting systems with built-in permission hierarchies and automated data roll-ups.
How it works
Simple Setup
Get started with Prism in three easy steps and start tracking performance in minutes
Use our AI-powered builder or start from scratch to design custom daily report templates matching your KPIs
Template builder
Templates connected to Prism KPIs
Template builder
BO1 Manila
Exec summary
Organize your org structure, assign roles, and set granular permissions for each team member
BO1 Manila
Managers · 4
QA + Training
Specialists · 6
Ecom LATAM
Team leads · 6
Cebu Voice
Supervisors · 3
Program Owners
Execs · 2
Healthcare APAC
Managers · 5
BO1 Manila
Managers · 4
QA + Training
Specialists · 6
Ecom LATAM
Team leads · 6
Cebu Voice
Supervisors · 3
Program Owners
Execs · 2
Healthcare APAC
Managers · 5
BO1 Manila
Managers · 4
QA + Training
Specialists · 6
Ecom LATAM
Team leads · 6
Cebu Voice
Supervisors · 3
Program Owners
Execs · 2
Healthcare APAC
Managers · 5
Submit daily reports, view automatic aggregations, and analyze performance with real-time dashboards
Real-time KPIs
Prism shift performance
Reports logged
1,204
+12% vs last week
CSAT
92.4%
+3.1 vs last week
QA pass
96.0%
+1.8 vs last week
Capacity planner
Programs
Leaderboard
QA + CSAT
BO1 Manila
312 reports
93% CSAT
97% QA
Ecom LATAM
228 reports
91% CSAT
94% QA
Healthcare APAC
186 reports
95% CSAT
96% QA
Features
Built for Customer Service Excellence
Everything you need to streamline daily reporting, track KPIs, and empower your customer service teams
AI Template Builder
Generate custom daily report templates with AI assistance, tailored to your team's workflow and KPIs.
GPT 5
Granular Access Control
5-tier role system (Super Admin, Admin, Program Manager, Team Manager, Staff) with precise permissions.
Unified Channel Analytics
Track performance across 4 channels: inbound calls, outbound calls, online chat, and email in one unified dashboard.
Smart Aggregation
Automatically roll up daily reports into weekly, monthly, quarterly, and annual summaries.
Organization Hierarchy
Support complex org structures with programs, teams, and sub-teams in a single platform.
Performance Visualization
Interactive dashboards with real-time KPI tracking and trend analysis for data-driven decisions.
Use Cases
Engineered for Your Unique Workflow
Customizable Reporting, Tailored for Your Customer Service Needs
Call Center Management
Track inbound/outbound volume and SLA hits so you can plug response gaps fast.
E-commerce Support
Centralize inquiries, returns, and sentiment to flag CX risks before they hurt conversion.
Technical Support
See resolution times, backlog, and escalations live to lift first-contact fix rates.
Healthcare Support
Coordinate patient inquiries and scheduling while keeping satisfaction signals front and center.
IT Service Management
Monitor ticket load, SLAs, and escalations across IT squads to keep uptime steady.
Logistics & Supply Chain
Watch fulfillment speed, delivery status, and exceptions in one view for proactive updates.
Benefits
Empowering Customer Service Teams
Streamline workflows, reduce errors, and deliver exceptional customer support with intelligent automation
Reduce Reporting Time
Cut daily report creation time by 70% with AI-powered templates and auto-fill
Improve Data Accuracy
Eliminate manual errors with structured templates and validation rules
Gain Real-Time Insights
Access live KPI dashboards and performance trends across all channels
Dashboard
Streamline Management
Manage multiple teams and programs from a single unified platform
Ensure Compliance
Maintain audit trails and role-based access for regulatory compliance
Scale Effortlessly
Add teams, channels, and custom KPIs without reconfiguration
Pricing
Simple and Feasible Pricing
Starter
Small teams getting started
FreeProfessional
Growing customer service teams
$Enterprise
Large-scale operations
FreeFAQs
Frequently Asked Questions
Find all your doubts and questions in one place. Still couldn't find what you're looking for?
Streamline your customer service daily report management
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